What payment options can I use?
We accept Sofortüberweisung (online banking), PayPal and all major credit cards such as VISA, Mastercard, AMEX.
Please note: With immediate transfer, it can take 1-2 days until we have received your payment. Only after we have received the money can we process your order.
When will my order be dispatched?
Please allow up to 1 working days after placing your order and payment has been verified to process and ship your order. For payments with Klarna (Sofortüberweisung), there may be an additional processing time due to the allocation of Klarna's payments.
How long will it take for my order to arrive?
After receipt of the order, the production takes 3-5 working days (with acrylic glass or stainless steel brushed, 2-4 working days longer with high order volume). Then it goes into the dispatch preparation and dispatch (approx. 1-2 days). We ship from Monday to Friday and the shipping time is 1-2 days. For records, the shipping time takes 1-2 days longer.
We ask for your understanding as we produce each order individually.
Working days I have to cancel or change my order. How does it work?
Please contact us immediately if you need to change or cancel your order. Unfortunately, 12 hours after your order has been processed, we can no longer make any changes or cancellations.
My order status shows "not processed". What does that mean?
"Not processed" means that your order has been successfully received. As soon as your order has been processed and sent, you will receive a tracking number and the status will change to "Shipping".
What happens if the products are defective, incorrect or broken?
Please contact us within 7 days if your order received is defective, incorrect or broken. To ensure a smooth refund, please provide us with your order number, photos of the broken product and all relevant information about the product received. We will do our best to solve everything as soon as possible.
How long does a refund take?
Refunds can take up to 5 working days. You will receive a confirmation email once your refund has been processed.
All refunds will be refunded using the original payment method. If you paid by credit or debit card, we will transfer the refund amount to your account within 5-7 working days after receipt of the refund. If you paid by PayPal, we will refund the amount to your PayPal account.